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5 months agoAir Canada argued that it could not be held liable for information provided by the bot.
the (probably legally required) system we set up just straight up lied, not our fault.
Conservatives/Shills I made delete their accounts in shame by beating them in arguments : 2
Past winners :
@Acoltc@lemm.ee
@MasterPain@lemmy.world
Air Canada argued that it could not be held liable for information provided by the bot.
the (probably legally required) system we set up just straight up lied, not our fault.
I am assuming the customer should legally have a way to contact a company.
Companies try to make this obligation cost less and less by using automation and self service.
Source : worked on the customer service platform for a fortune 500 company.