The first nook I ever owned was 5 months old when it stopped powering on. I don’t think this was a case of old hardware. It was a case of these types of manufacturers making “tech” without realizing that their tech might require repairs or even a warranty.

In any case, this doesn’t answer my question. How does Amazon handle repairs? Do you send in your broken device with an RMA and they fix it and send it back?

How does Amazon handle repairs? I’ve had two of the Barnes and Noble Nook e-readers, and when they broke/stopped responding to the power button their answer was to buy a new one.

I’m looking at the Boox Tab Mini C, because I’d also like to use it for handwritten notes. But it’s running Android 11 (and Android 15 should be launching in less than a month). I don’t know if I want to spend over $400 on something that’s already out of date and not likely to get updates for the purposes of security etc.

I love e-readers and the tech has gotten pretty impressive. The thing I have a problem with is repair availability, and the fact they often run software that’s years out of date. I’m looking at one from Boox but even that one is running android from 3 years ago.